Refund & Cancellation Policy

1. Overview & Commercial Commitment

At WrapUp (operated by Edgewrapper Technologies Private Limited), we believe in clear, zero-friction software relationships. We want you to be completely confident in the capability, throughput, and reliability of our automated connector pipelines.

This Refund and Cancellation Policy outlines your rights regarding free trial periods, recurring subscription cancellations, and refund eligibility.

2. 15-Day Free Trial Policy

All standard package tiers (including Commerce Omnichannel, Quick Commerce, Social & Messaging Automation, etc.) include a 15-Day Free Trial:

• You enjoy full access to all connectors, execution triggers, and automated syncing modules during your 15-day period.
• If you decide WrapUp is not the right fit, you can cancel your subscription directly from your Workspace Dashboard under Settings > Licence & Billing with a single click.
• When cancelled before the end of the 15th day, no subscription fee will be charged to your payment method.

3. Subscription Cancellations

You may cancel your WrapUp subscription at any time:

• Immediate Effect: Your recurring renewal will be discontinued immediately upon cancellation.
• End of Billing Period: You will retain full access to your workspace and active connectors through the end of your currently paid monthly or annual billing cycle.
• Data Retention Post-Cancellation: Your connector configurations and historical logs will remain intact for 30 days, allowing you to reactivate your plan or export your data before permanent decommissioning.

4. Refund Eligibility Criteria

Refunds are evaluated and granted under the following circumstances:

• Technical Failure / Non-Performance: If a core connector in your paid package fails due to platform outages or software defects and our engineering team is unable to resolve the issue within 72 hours, you are entitled to a full refund for that billing month.
• Billing Errors: Any erroneous duplicate charges or billing miscalculations reported within 30 days will be promptly reimbursed in full.
• Annual Plan Proration: If you cancel an annual prepaid plan after the first 30 days, we will calculate usage at the standard non-discounted monthly rate and refund the remaining unused balance.

5. Non-Refundable Items

The following items are strictly non-refundable:

• Custom engineering development fees for tailored enterprise connector builds delivered under a separate Statement of Work (SOW).
• Third-party pass-through fees (e.g. WhatsApp Business Cloud API per-conversation charges, SMS telecommunication carrier fees).

6. How to Request a Refund

To initiate a refund request, submit an email to our dedicated billing desk: